PwC
Create intuitive and user-centric designs that have positively impacted the contract experience at PwC.
To comply with my confidentiality agreement I have omitted and appropriated confidential information.
These designs are a reinterpretation of the original.My role
During my journey at PwC as a UX Researcher, I actively participated in the discovery phase, collaborating closely with project managers and business analysts. This involvement allowed me to gather valuable insights and requirements to inform the user experience design process. Working alongside the team, I focused on understanding user needs, conducting user research, and translating findings into actionable design solutions. With the expertise of project managers and business analysts, we ensured that the final product aligned with business objectives and delivered an exceptional user experience.
The challenge
The goals were to:
1. Designed and created surveys tailored to gather feedback and insights from different stakeholders involved in the contract lifecycle management process, such as contract managers, legal teams, procurement specialists, and business executives.
2. Conducted user interviews and observations to gain insights into user behaviours, pain points, and needs at each stage of the CLM process.
3. Collaborated with stakeholders to validate and refine user flows, ensuring they aligned with business objectives, met user needs, and iterated based on valuable feedback and testing results, aiming for streamlined and intuitive user experiences.
4. Identify opportunities for automation or simplification within user flows to reduce manual effort and improve overall efficiency in the CLM process
Design toolkit
My process
I ensured that all activities were aligned with the project goals and objectives. By leveraging surveys, workshops, user interviews, Mural interactions, and user flow creation, I facilitated a holistic approach to discovery, enabling the development of user-centric solutions and supporting a successful CLM project.
Here is a breakdown of each step:
1.Survey Creation: I designed and developed surveys tailored to gather feedback and insights from various stakeholders involved in the CLM process. These surveys served as a valuable tool for collecting data and understanding stakeholder perspectives.
2.Workshops: I facilitated collaborative workshops with stakeholders to gather their input, align objectives, and uncover valuable insights. These workshops fostered active participation, idea generation, and consensus building among the team.
3.User Interviews: I conducted in-depth interviews with users and stakeholders to gain a deeper understanding of their needs, pain points, and preferences. These interviews provided qualitative data that helped inform the design process and ensure user-centric solutions.
4.User Flow Creation: I designed user flows that mapped out the step-by-step journey users would take within the CLM system. These user flows were created based on insights gathered from surveys, workshops, interviews, and collaborative sessions with stakeholders. The user flows aimed to streamline the user experience, ensure logical interactions, and align with business objectives.
As an important note, please be aware that the accompanying images in this documentation are for illustrative purposes only. Due to the confidentiality and privacy requirements of non-disclosure agreements (NDA), real images from the CLM project cannot be displayed. The images included here are placeholders and do not represent actual designs or content from the project.